The customer response management handbook : building, rebuilding and improving your results
Richard, Darlene D.2002
Books, Manuscripts
This work covers customer response centre processes and environments, the technology of modern centres and effective quanitifiable training.
Main title:
Author:
Imprint:
Sydney, N.S.W. ; London : McGraw-Hill, c2002.
Collation:
xiv, 546 p. : ill. ; 24 cm.
Notes:
Includes bibliographical references and index.
ISBN:
9780074709788 (pbk)
Dewey class:
658.812658.812
Language:
English
BRN:
2377901