Total quality management : text with cases
Oakland, John S.2000
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This text provides a simple model for Total Quality Management and comprehensive coverage of the concepts students need to understand. It is supported throughout with real-life case studies.
Main title:
Total quality management : text with cases / John S. Oakland.
Author:
Edition:
2nd ed.
Imprint:
Oxford : Butterworth-Heinemann, 2000.
Collation:
xii, 380p. : ill. ; 25 cm.
Notes:
Previous ed.: 1995.Includes index.Includes bibliographical references (p. 365-371).
ISBN:
9780750639521 (pbk)
Dewey class:
658.4013658.562
Language:
English
Subject:
BRN:
2381850